Run Your Shop, Your WayAll in One Shop Management System
Helps independent auto repair owners run every repair, customer, and dollar from one intelligent, cloud-based platform.
It should be easier for auto repair shops to run, grow, and decide.
Better intelligence turns everyday shop activity into clearer decisions, stronger performance, and more confident growth.
Your All in One Auto Repair Platform
Engineered for high-velocity automotive facilities where clarity, speed, and trust directly drive repair volume.
Run the Shop
- Estimates, Repair Orders & Invoicing: Write the estimate, build the RO, and invoice the customer without leaving the platform.
- Job Board & Bay Management: See every vehicle, every tech, and every bay at a glance so nothing stalls.
- Parts & Inventory: Look up and order parts, track stock, and get alerts before you run out.
- Technician Tablets: Techs pull up job info, add photos and notes, and stay at the vehicle instead of walking to the counter.
- Service Advisor Training: Built-in video modules and quizzes that turn new hires into confident advisors faster.
- Help Right Inside the Software: Guidance and answers show up where your team is working, so questions don't turn into support tickets.
Engage Customers
- Digital Vehicle Inspections: Photos and video that show customers exactly what you found and why it matters.
- Two-Way Texting: Approvals, updates, and questions handled in the channel customers actually answer.
- Online & Automated Scheduling: Customers book themselves around your real availability, day or night.
- Miles, Your AI Assistant: Miles answers the phone and texts, books and reschedules appointments, and hands off to your team when a human is needed.
- Full Customer & Vehicle History: Every past repair, deferred job, and visit ready before the advisor picks up the phone.
Grow the Business
- Deferred Work Follow-Up: Automatically chase the work customers passed on the first time.
- Service Reminders: Mileage and time-based reminders that put the next visit on the calendar.
- Email, Text & Direct Mail Campaigns: Targeted outreach built from your own customer data, not a generic list.
- Review Generation: Automatic review requests after service, plus monitoring and response tools in one dashboard.
- Your Shop's Website: A professional site that shows your services and turns visitors into appointment requests.
Get Paid & Optimize
- Integrated Payments: Card, terminal, text-to-pay, and payment links tied straight to the ticket.
- Business Reporting: Sales, tech performance, job profitability, and the KPIs that tell you where the money goes.
- QuickBooks & Back Office: Invoices, receivables, aging, and reconciliation flow through without double entry.
- Connected Integrations: Parts suppliers, CARFAX, and industry data plugged in so your team stops re-keying.
How We’re Different
Shop Controller draws on 25 years of automotive management experience to maximize your bay flow, technician dispatch, and customer approvals.
Turn every repair, customer interaction, and dollar into clear intelligence for faster, more confident decisions.
Serve every customer more clearly with multilingual communication built into the shop experience.
Everything Your Shop Needs to Move Forward
Six purpose-built solutions working together through one complete Shop Controller platform.
Efficiency
Technician Support
Marketing
Intelligence
Built for Your Shop. Run Your Shop Your Way.
See every bay, job, technician, and specialty workflow in one familiar view.
Engine replacement, direct swap.
Brake inspection and repair
Supercharger install and dyno tune
Suspension setup and alignment
Transmission service and safety check
Preventive maintenance
Complete transmission teardown
Valve body diagnosis
Four tires, balance, and alignment
Oil service and inspection
Integrated with the automotive tools you already trust
No need to switch suppliers or relearn your accounting ledger. Shop Controller syncs bi-directionally in real-time.
Straightforward, Honest Pricing For Independent Shops
Everything you need to run your shop. Unlimited users, technicians, and repair orders.
Every Shop Controller Membership Includes:
Hear from shops who took back control of their bays
“We recovered $18,400 in deferred maintenance in our first 60 days on Shop Controller.” Customers used to say they'd do brake work later and we'd lose track. Now the automated text follow-up brings them back automatically.
“Technicians rarely need to walk to the front counter. It saves roughly 2 hours per tech every day.” Inspections and part requests happen right on the tablet under the hoist. Service writers see notes immediately and produce quotes in minutes.
“Text-to-Pay and the QuickBooks sync eliminated our end-of-day bookkeeping headaches.” Clients pay from their phone and pick up their keys from the night drop box. Transactions map cleanly to QuickBooks with zero manual reconciliation.
Sales up 7% in the first month, and still climbing
"Since I made the swap from a large name shop software to ShopController, business sales raised by 7% the first month and continued to go up over the next several months. Also, ShopController is by far the easiest and most helpful software to have.
The ease of estimates and invoices break it down perfectly for customers so they can easily understand the cost.
The customer service and satisfaction is by far the best thing. They all strive for perfection and are willing to help at an instant."
"Shop Controller has completely transformed the way we manage our shop operations."
"Blown away by the incredible customer service and the personal connection."
Knowledge & Tools To Scale Your Operation
Practical strategies, calculators, and assessments built specifically for independent automotive owners.
Shop Accelerator
Our premier industry blog covering high-growth bay tactics, shop profitability guides, technician retention secrets, and modern shop marketing.
Free Tools & Guides
Downloadable multi-point inspection checklists, effective labor rate worksheets, parts markup matrix calculators, and technician pay models.
Shop Health Score
Take the 2-Minute Shop Health Assessment & Benchmark Your Shop. Discover your revenue leaks, bay utilization score, and tech efficiency gaps.
Frequently Asked Questions
Can Shop Controller migrate customer and vehicle history from our old software? expand_more
Yes. Our onboarding team handles the migration of your customer files, vehicle service history, parts catalogs, and historical invoices from systems like Mitchell 1, RO Writer, Shopmonkey, NAPA TRACS, Protractor, or standard spreadsheets. Most data migrations occur over a weekend without bay interruption.
What devices and hardware are required in the shop? expand_more
Shop Controller is cloud-native and runs on any standard web browser. Technicians can use iPads, Android tablets, or smartphones. Service writers and advisors can work from any Windows PC or Mac. We also connect directly with standard DYMO and Zebra thermal oil sticker and barcode printers.
How does QuickBooks sync work? expand_more
Our direct certified connection maps parts purchases from suppliers like WORLDPAC or PartsTech to accounts payable, records customer payments to undeposited funds, and automatically tracks sales tax across all work orders.
How quickly can my team get up to speed? expand_more
The technician inspection interface is intuitive, allowing most mechanics to master it within their first shift. We provide personal guided onboarding sessions for service advisors and writers, along with video walkthroughs and live shop-hour support.
READY TO SUPERCHARGE YOUR AUTO SHOP?
Be the hero that your shop and customers deserve when you power your shop with ShopController, the online operating system created for mechanics — by mechanics.